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The Discussion

At times, it seemed as if there was little hope of coming to any consensus about improving the process. From Spring's perspective, the process of developing the article asynchronously and at a distance highlighted the stresses and strains of the technology--we simply don't have adequate systems in place to allow this kind of work. Rutkowski noted that there were no simple answers to the questions. The answers were:

a function of the purpose and type of the organization, the marketplace, and the intended products. ... the answers and the interrelations are so complex that I would argue they defy articulation.
Recognizing that neither the questions nor the answers could be specified simply, we moved on to try to make sense out of the situation.

Michael Spring
Mon Nov 27 18:45:46 EST 1995