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- What are my responsibilities as iSchool labs user?
You may not eat or drink in the labs at any time. Additionally,
we ask that you please clean up after yourself after you
have finished working in the labs -- throw away papers you
no longer need, straighten your chair, and close out of
all programs you have been using. Many people need to share
the labs, so we ask that everyone do his or her part to
keep them clean.
- The PC computer I want to use is asking for a
username or login -- what do I do? If during the
start up or rebooting process, a PC requires a username
and password, please see the GSA on duty. Your own user
name and/or password will not work.
- I was working on a PC when suddenly I got a strange
error message. What do I do? If a program, machine,
or printer does not seem to be responding or working as
it should, or you are getting strange error messages, the
first step is to save your data and then reboot the PC on
which you are working. Reboot the machine by clicking on
the "reboot computer" icon on the desktop. If
the machine is locked up (not responding) and you cannot
access the icon, then just turn the power off and back on.
Nine times out of ten this will fix the problem. If not,
inform the GSA on duty.
- I keep getting a message about "Active Desktop"
and then my PC locks up. What's wrong? If Active
Desktop is activated on any PC, the PC will give you a warning
to turn off Active Desktop. If it is not turned off immediately,
the computer will freeze and all unsaved data will be lost.
- When are the labs open? Lab hours of
operation are posted on the doors to labs 819 and 838. Additionally,
this information is available on the iSchool
Labs home page.
- Where can I locate other online help files?
Other help files maintained for the general University population
are located at http://www.technology.pitt.edu.
From there, choose support from the left-hand navigation
menu.
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