GSA (Graduate Student Assistants) and Labs Assistants

GSAs are on duty in the labs during posted hours of operation. The GSAs responsibilities include assisting labs users with software and hardware problems as needed, delivering carts and readying teaching labs for classroom use, maintaining a clean, pleasant working environment, and communicating printer and other hardware problems to the labs staff. GSAs may not be able to answer questions that labs users have about Unix-related software, scripting, programming, or other homework-related issues. All questions of this nature should be directed to the user's course instructor, professor, or course GSA.

As stated in the labs policies, the GSA may also request that labs users:

• cease printing inappropriate materials,
• remove food and drink from the labs,
• step outside the labs to make or take calls on cell phones,
• and exit the labs at the closing hours posted on labs doors and on the SIS labs home page.

Labs Staff

There are four full-time staff persons working in the labs. Should you need assistance beyond what the on-duty labs GSA can provide, you may contact the appropriate members of the SIS Labs Staff:

Jim Fausnaught, Electronics Technician (826, jimf@sis.pitt.edu)
Jace Schivins, PC Systems Administrator (806, schivins@sis.pitt.edu)
Mark Steggert, Unix System Administrator (811, mark@sis.pitt.edu)
Olena Shcherbinina, Web Development & Systems Support (512, olenas@sis.pitt.edu)